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Frequently Asked Questions & Rental Policy Questions
General QuestionsReservation Questions
How do I check availability of Kauai vacation rentals ?
Each available rental property should have a "
check availability" link beside it which will allow you to check for available dates and then book online. You can also contact us to check availability and make bookings. We are open M-F; 9am to 4pm Hawaii Standard time.
How do I make a reservation ?
You can book online or you can call us. You will need Visa or MC info to confirm your Kauai vacation booking.
What payment methods are accepted: We accept Visa, MC, Cashier’s Check or Money Order.
What is your cancellation policy ?
Full payment is due 60 days prior to arrival (75 days prior for holiday & monthly bookings). For any cancelled bookings prior to payment due date, we have a $100 cancellation fee. Once payment has been made, the reservation is non-refundable UNLESS we are able to re-rent the time reserved.
What are your hours of operation/where is your office located ?
Our office is located on Kauai in Kapa’a. We are open M-F; 9am to 4:30pm; Hawaii Standard time.
What items are provided in my Kauai rental ?
All linens and towels are provided; which includes beach towels. On properties with full kitchen, basic cookware and utensils are provided. We do not provide any food items, beach supplies or toiletries.
Is there a minimum stay required ?
5 night minimum UNLESS we can do a “filler” booking.
What are the taxes ?
8.25% -Transient Accommodations Tax (9.25% effective 7/1/2010) & 4.167% is the General Excise Tax.
Are there additional fees ?
There is a non-refundable reservation fee paid at the time of booking. For month or longer stays, we require a mid stay clean. Price varies; depending on the property.
What is the “holiday rate” and when does it apply ?
Holiday rate applies from 12/15 to 1/5. A daily rate is charged during this period only with a 7 night minimum.
What is the “daily rate” ?
Daily rate for Kauai vacation bookings less than one week are slightly higher than the weekly rate. If booking for 6 nights, the charge is at the weekly rate.
What are the check in & check out times ?
Check in is anytime after 3pm and check out is at 10:00am
Can I have a wedding at the property ?
Weddings and large parties are allowed at certain Kauai vacation properties. Please call for details.
Can I have a late check out ?
We do offer a “day rate” for late check out. Please inquire at the time of booking.
How do I check in/pick up keys for my rental ?
Once payment has been made, we will email you a confirmation as well as check in instructions.
What if I have an after hours emergency ?
Please call our office at (800) 801-0378 for after hours emergency number.
Is there a security deposit ?
Each Kauai vacation property has a security deposit. If paying w/a CREDIT card; we can keep your # on file and not charge the deposit. Debit/Check cards require a security deposit in full payment.
Can I change the credit card on file ?
Once booking has been made and papers signed and returned, we do charge a $25 revision fee.
Is there daily maid service ?
Your Kauai vacation rental will be cleaned prior to arrival and upon departure. Daily maid service is not offered unless arranged prior to arrival for a fee. Please call for details.
What is travel insurance ?
Currently we are contracted w/CSA Travel Protection. We send you travel insurance info at the time of booking. This is optional.
Are your rentals non smoking/can I smoke on the lanai ?
ALL of our Kauai vacation rentals are non-smoking. Some vacation rentals allow smoking on lanai; on shared properties, smoking is NOT allowed on site. Please inquire at the time of booking.
topGeneral Questions
What is the best area to stay ?
Finding the best area to stay is really a matter of preference. Please look at the Kauai Visitors Bureau site for more info on Kauai.
Do I need a rental car ?
Rental cars are suggested as public transportation is limited.
What are the beaches like ?
Ocean currents can be strong; we recommend you visit Kauai beaches w/lifeguards on site. Please refer to www.kauaiexplorer.com for beach information.
Can you recommend activities ?
We are working on offering you a travel site. Please visit the Kauai Visitors Bureau site www.kauai-hawaii.com.
When is the “rainy season” ?
Due to Kauai being in the tropics, we do have sudden rain showers throughout the year; our “winter” Dec.-March tends to have more rain; again depending on what part of the island you’re staying at.
Do I need a/c ?
Most of the homes in Hawaii are NOT air conditioned; so it is a matter of preference.
Is the island safe ?
Like anywhere in the world, we recommend you use normal precautions while on vacation. Lock your rental car & accommodations at night and do not leave valuables visible in your rental vacation home.